ECOMMERCE LIVE CHAT SOLUTION

HOW DOES IT WORK?

It’s easy - simply drop a line of RevoChat code into your store and instantly start serving your customers in a brand new way, using a creative tool equipped with modern solutions designed to enhance sales. It’s the first live support chat in the world where the customer can quickly do their shopping with the help of an agent. Register your account, log in and go to Menu Settings/Chat Launch to download a Revo Live Chat code. Then, go to Settings/Product Import and choose the platform that your shop operates on. You will also find instructions on how to import items onto a selected platform

Rzc8AMjou0Y
pic2
EASY TO USE

QUICKER PURCHASING DECISION

Our live chat for websites was created for your online store to sell more things and do it more effectively.
The consultant talking to someone visiting your store over RevoChat has direct influence on his shopping. Indecisive customers can be given a discount during the conversation, which will appear in their cart in real time. The agent-salesperson can skillfully affect the customer’s shopping decision. Imagine how many indecisive customers you have lost until now. In many cases a small discount is enough to make the customer feel appreciated and encourage him to finalize his order

pic3
POKE SYSTEM

Personalized pokes can offer much more...

We have devised a unique poke system for customers visiting your online store. A poke is a personalized
chat window that can come in a variety of shapes, and displays various types of content and banners that
encourage the customer to make contact. Pokes are connected to the keyword management system, and
through this you can influence what kind of pokes your customer sees, depending on their behavior and
conversations they have with consultants during chat. All of this lets you increase your sales by allowing
you to approach each customer individually and fulfill their needs in a more flexible yet direct manner.

AMAZING FEATURES

Snap presentation. Instantly show customers photos of products that they have asked for in RevoLiveChat.

Not enough? Products that the agent shows in chat can immediately be added to the customer’s cart both by the customer and the agent. Completing an order in Revo Live Chat window takes only a moment.

TECHNOLOGY

WE WILL NEVER STOP PERFECTING AND DEVELOPING REVO LIVE CHAT!

Think about it – how positively surprised will your customer be when, interested by a personalized poke, he will be engaged in a conversation and comprehensively serviced by an agent-salesperson? When he will immediately be presented with the products he is asking for and will even receive help with finalizing his order via chat or a discount in real time directly to his cart via chat, which he just filled with products?

Imagine – how effective can your emails to customers be, which are sent to him from time to time, on specific products he has asked for over chat he has asked for and learns that this product has been discounted especially for him today? The RevoChat system remembers essential, defined keywords and registers conversation fragments to later be able to send an email customized based on the conversation, that has just happened over chat. Our e-commerce live chat is an interesting alternative that has no competition in such a form – our live chat is just a simple tool to boost sales in real time!

pics4
pics5
LIVE CHAT MADE FOR YOUR WEBSITE

AN INTUITIVE AND FUNCTIONAL DASHBOARD TO MANAGE THE CHAT

We went with simplicity and intuitiveness. There is information regarding the management of the online store chat in a simple and understandable way, all in one place. It’s your personal command center! In a heartbeat, you know everything that is going on in your store and in the chat.

  • You get all visual presentations of products, that are presented to the customers via chat most frequently. More visualizations of products that were most frequently added to carts and a list of products, that were sold over chat the most times are also there
  • You can track the orders realized via chat in real time and observe diagrams of the store’s profits, as well as see which sites your store’s customers have recently viewed
  • You can track the behavior and activities of your customers and get information about new messages on the chat right away.
dash2
visualisation
pics8
MORE TIME TO ANSWER

PREVIEW TEXT AS CUSTOMER IS TYPING

You areable to see what the customer is typing before he hits submit. This helps providing quicker, better service. You can also get a better idea of what the customer is looking to achieve.

pics9
KEYWORDS & CHAT FRAGMENTS

Conversation extracts are found based on keywords that have been typed in. By knowing what a customer talked about during their conversation with an agent, you can send the right kinds of e-mails to them. So, you can create mailing based on conversations with customers. 

Revo Live Chat BLOG

Our Live Chat News

From time to time we write something interesting about our latest software developments!